• FAQ

Does your company make visas for cruise ship passengers?

Yes, we provide VISA-FREE disembarkation for cruise passengers in St. Petersburg. We make the tour tickets (blanket visas) and you will pass the passport immigration control without any problem.

What documents do we need to get tour ticket (blanket visas)?

You send us scanned copies of your passports (the first pages with your names dates of birth, photos.) and fill in the form where you write your dates of stay in Petersburg, the ship's name and your passport details via e-mail.

We are afraid to be late to the ship.

Such situation has never happened in our practice. We always include extra time for all possible delays, such as museum lines, traffic jams and other unforeseen circumstances. In case of any emergency we provide you with another vehicle to return you to your ship at the appointed time. Our guides and drivers are very professional and they know how important it is to follow itinerary.

What documents do we need to get off the ship?

Your passports (valid for the dates of your visit) and printed tour tickets.

Can we be on our own in St. Petersburg?  Why should we book a private tour?

You can be on your own if you have Russian visas. But it is better to book the private tour with professional guide and driver. You will see all the main attractions with maximum of comfort. You will save your time because we provide you with skip-the-line museum tickets.

The cruisers are coming to Russia without visas (it is rather expensive and not easy to get Russian touristic visa).  We provide you with the tour tickets (blanket visas) and the agency takes full responsibility for your stay in St. Petersburg and guarantee that you will be back on the ship on time. According to the Russian low you should be accompanied by your personal guide and driver.

Do you require a deposit?

No, we don’t require any deposit. The only exception is the theatre tickets which have to be reserved and paid for long in advance and are non-refundable.

Do I have to leave Gratuity to my guide and driver?

Gratuity is not included into the tour price. According to the western standards it is approximately 15% of the cost of the tour. We suggest give it separately to the guide and driver: 10% gratuity to the guide and 5% to the driver (rubles, USD, Euros). It is entirely your decision to thank your tour team if you are satisfied with the way they worked.

Can I pay by card in St Petersburg?

If you would like to pay in the shops by card it is better to warn your bank about it beforehand. Otherwise, it can be blocked because of the transaction in Russia as the bank cares about your money security.

In shops and for your lunches you can pay in cash in rubles. If it will be problems with your card, our guide can change some USD or Euros into rubles for you to pay for your lunch.

Do you offer tours in other languages?

We can provide you excellent tours in different languages. Please contact us and we’ll calculate the program for you.

What about shopping?

You will have opportunity to visit souvenir shops. They accept credit cards and cash (rubles, euros, USD)

What discounts can we get?

• You can get 5% discount off the cost of any St. Petersburg tour for early booking – if you book your tour for the next year.
• Tour for children up to 6 years old will be free of charge
• Children from the age of seven and students get discount for the tour. Students must have a valid ISIC Card.

Are tours suitable for children?

Some of our guides are specialized in tours with kids. They have a long-term experience and make the tour not only informative but also fun and engaging.